Is Best Buy’s curbside pickup service worth the price? – RetailWire

June 01, 2022

Best Buy recently became the first national retailer to offer a service that picks up old technology from customers’ homes for recycling. Pricing the service, at $199, however, may come with sticker shock.

To be fair, items hauled under Best Buy’s self-driving service include major appliances such as washing machines and refrigerators that a household would likely pay someone to get rid of. .

For $199 (20% off for Best Buy Totaltech members), Best Buy’s self-driving service removes and recycles up to two large items (including televisions, major appliances, all-in-one computers, one and monitors), as well as some smaller products. , such as laptops, cameras, cords and game consoles.

The program’s greatest value may be Best Buy’s guarantee that items will be “responsibly and safely recycled”, avoiding landfills and potentially giving the item a second life.

A United Nations Organization study reported that 53.6 million tonnes of e-waste was discarded in 2019, and only 17.4% of it was disposed of properly. Electronic devices can contain toxic substances such as lead, mercury and cadmium which can harm the environment if they end up in a landfill. Certain elements must also be erased from personal data.

“We believe we have an important role to play in helping our planet, including being there throughout the life cycle of a product – from the moment a customer starts buying until that product is recycled in a way responsible,” said Tim Dunn, environmental manager at Best Buy. sustainability, in a statement. “This new service will make this important work even more convenient for customers.”

At the store level, Best Buy accepts a number of small electronics for free recycling and charges $39.99 to accept many larger ones, including TVs and monitors. It charges $39.99 to haul major appliances from homes when a replacement product is delivered. A take-back program offers gift cards for items that still have value.

Best Buy said it is the nation’s largest retail e-waste collector, having helped customers recycle two billion pounds of electronics since launching its recycling program in 2009. Only a few other retailers, including Apple, Staples and Amazonoffer recycling of electronic waste.

DISCUSSION QUESTIONS: Will Best Buy’s $199 Standalone Haul-Away service attract consumers enough? Should retailers or manufacturers play a bigger role in reducing e-waste?


“I like to see a company continue its sustainability efforts in a meaningful way.”

“…they may want to test several price points, say $79, $99, $139, $199 and see which is the most optimal in the long run.”

“If Best Buy really wants to help the planet, let them do what DTE Energy does for me – pay me to retire old, inefficient appliances.”


About Raymond A. Bentley

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